The Coronavirus (COVID-19) Response at Sharon Towers

We have set up this page as the main source of online information for our residents and their families as well as the community at-large as we address concerns about the coronavirus (COVID-19) at Sharon Towers. We urge you to check this page regularly for updates as conditions change.

At Sharon Towers, the health and well-being of our residents, employees and visitors is our primary concern. Because of the type of care many of our residents receive, residents and employees are often in close proximity, making the spread of infectious disease a constant concern.

Anyone wishing to receive updates is encouraged to to use the blue button on this page to sign up

Information Sources Guiding Our Response to COVID-19

Addressing communicable diseases is a fundamental part of our Emergency Response Plan (ERP). As new and specific threats emerge from the novel coronavirus (COVID-19), we use the foundation of our ERP to address the specific dangers and constantly evolve our tactics as new data becomes available.

We are also gathering specific information on the evolution of the outbreak from a variety of trusted public health sources. These include:

  • The Centers for Disease Control and Prevention (CDC)
  • The World Health Organization (WHO)
  • The Centers for Medicare & Medicaid (CMS)
  • North Carolina Department of Health & Human Services (NCDHHS)

Current Status

Please see below for the latest information. Note that we have indicated the date the information was updated in each section.

During this time, members of our leadership team will be on campus on the weekends. Half will be present on Saturday and half on Sunday. We are structuring schedules to provide as much comfort and reassurance as possible to our residents and team during this period of uncertainty.

General Access (Updated 3/18/20)

Please do not come to campus to visit your loved one, even outside on the grounds. Our visitor restrictions apply to the campus – not just the buildings. Even these types of visits could potentially expose your loved one to COVID-19. Thank you for helping to keep all of our residents safe.

President Trump has declared a national emergency as a result of COVID-19. This development triggers heightened infection control practices and protocols as recommended by the Centers for Disease Control (CDC). Please know that maintaining your health, wellness, and safety is our number one priority.

Sharon Towers has restricted visitation on our campus as required by the Centers for Medicare & Medicaid Services (CMS). We are trying to build a wall of protection around us to the best extent possible. We are strongly recommending that all residents do not leave campus. If you do, you place all of your neighbors at heightened risk.

These measures are in effect until at least April 1.

Visitation (Updated 3/12/20)

Visitors are not allowed. This includes family members. Exceptions will only be made in the case of an end of life situation and only immediate family will be allowed to enter after screening

Screening (Updated 3/12/20)

  • All essential staff and outside caregivers will be screened before entering the building, including temperature.
  • All entrances to the Main Building have been closed or disabled. The only entrance for staff is the Main Entrance.
  • Only essential outside vendor services will be allowed and will approved by COO. All loading dock deliveries are being left on the loading dock. Messer Construction will not be working inside the building.

Construction (Updated 3/24/20)

  • Construction in our Health Care building, including in the Health Care units, the Bistro and Dining Room, was halted on March 12th until further notice. Construction in our vacant cottages, The Deerwood, and the Physical Plant will proceed as planned. All construction workers on campus are being screened daily. 

General Information (Updated 3/24/20)

All Residents

  • We are strongly recommending that all residents remain on campus and avoid non-essential groups, events and travel.
  • All residents returning to Sharon Towers after being away should self-quarantine for 14 days once they arrive on campus. We have put plans in place that prevent ANY resident from needing to leave our campus (with the exception of necessary medical appointments). Therefore, residents leaving campus for non-medical reasons will also be asked to self-quarantine for 14 days.
  • Meal delivery fees are waived during this time.
  • Doctor’s Visits/Outpatient Services – Residents should contact their  doctor’s office to discuss. If any of these tests are only routine and not urgent, they all should be cancelled/rescheduled. Atrium and Novant announced on 3/17 that all elective surgical procedures will be cancelled as of today to reserve hospital beds for COVID-19 patients.
  • Vitality & Well-being:
    • Grocery Shopping Requests/Orders – Our Vitality & Well-being team has been overwhelmed with grocery orders. In an effort to limit their exposure as they shop and to also offer residents needed items, we will be using Sharon Towers’ vendors for most of the residents’ needs.
    • Today (3/24) residents should have received a list of over 50 items that Sharon Towers can order for them. Residents were instructed to complete the form and leave it outside of their residence or to email it. The list will be picked up daily during meal delivery times. Requested items will be delivered by our staff as orders are filled.
    • The Vitality & Well-being team will continue to shop for items not available through Sharon Towers on Tuesdays and Fridays. However, we ask that residents truly consider if the items are necessary. We cannot honor specific requests to shop at certain stores or for certain brands. We will continue to pick up prescriptions and run essential errands at this time.
    • Shuttle Service is being shortened due to lack of meals and activity programming. Daytime shuttle operates as normal. Evening Shuttle is only operating from 4:30 p.m. – 6:30 p.m.
    • Our staff is grocery shopping, banking and running essential errands.
    • Our staff is sending emails with fun activity ideas- free operas online, virtual museum tours, printable crosswords, etc.
  • Wellness Clinic and Physician’s Clinic: As we continue to monitor the COVID-19 Pandemic and its impact on our community, we are working diligently to ensure the safety of all residents and staff.
    • Patients of Dr. Caprio – At this time clinic nursing staff are triaging patients who are already scheduled for upcoming clinic appointments or are having acute symptoms that may require provider evaluation. Dr. Caprio and Kristen are offering a brief Phone Visit in place of an in-office visit. This visit will be submitted to the resident’s insurance company as though the resident were seen face-to-face in the clinic. Appointments may also be rescheduled if the resident is healthy and has no medical concerns.
    • Medical Director Guidance – We are very fortunate to have Dr. Caprio guiding us during this pandemic crisis. He has been working daily with our staff to ensure we are following all the recommended CDC guidelines and best practices. Please note that Dr. Caprio has directed that unless the resident is having a true medical emergency, we want them to call the Wellness Clinic with any health concerns. We do not want them to visit the Emergency Department or Urgent Care without guidance from a nurse first as this may expose them to unnecessary germs, including the COVID-19 virus. If nursing feels the resident needs to be seen they will work to set up a virtual visit with the resident’s physician.
    • In an ideal world it would be wonderful to test everyone. However, with the limited number of tests available they are unable to test residents unless they have symptoms and are unable to self- isolate. That is why it is important for residents to contact our wellness clinic so they may receive guidance from their physician – before they leave their apartment.
  • Only emergency maintenance requests will be completed. These will be prioritized.
  • Essential therapy services will be provided in a resident’s room. The therapist will come to the resident.
  • The Fitness Center and Aquatics Center are closed to individual use until April 1st.
  • The Beauty Salon is closed until April 1st.
  • The Lemon Tree is closed until April 1st. You may call Giant Genie (704-814-0154) for medication refills or any over the counter supplies if available. Once delivered to campus, staff will bring to your apartment.

Independent Living Residents

  • Independent Living residents still have use of their key fob. However, it is important that residents DO NOT LET ANYONE IN OUR BUILDINGS.
  • We strongly recommend the following:
    • Residents should not gather on their own together for meals, parties or social time.
    • Residents should not play card games with others. Handling cards between many people can spread the virus.
    • Resident should not come and go to and from campus unless they are have a necessary medical appointment or an emergency.
    • Residents should not invite family and friends and meet them outside for visits. Sharon Towers is not only protecting our buildings. We are also trying to protect our campus as best as possible. When visiting with friends and family on Sharon Towers grounds, we have no idea where the visitors have been and who they have interacted with.
  • Here are some proactive measures we recommend to residents:
  • All Independent Living residents were assigned a staff member contact on 3/16. This person will call residents regarding meal choices, inquire about their health and offer any other support needed. This is working well so far as we work to be in contact with each resident.
  • All meals will be delivered beginning with dinner tonight. There will be no TO-GO meals.
  • We will not use the GO Green Containers, we will use disposable containers, for best infection control practices. The disposable containers your meals are being delivered in belong in the trash and are not recyclable.
  • Breakfast will be delivered between 7:30 a.m. – 9:00 a.m.
  • Lunch will be delivered between 11:00 a.m. – 1:00 p.m.
  • Dinner will be delivered between 4:30 p.m. – 6:30 p.m.
  • A coffee/beverage station will be set up inside the Sharon Room and a staff member will fill your requested order.
  • Weekly housekeeping services are stopped. Housekeeping staff will be utilized to keep common areas clean.
  • Pet Services – Pet Supply Plus is available to deliver dog or cat food to residents’ pets at this time. Residents should email Justin Young with their order and contact phone number for payment information. Residents can also place an online order at, noting “Sharon Towers” in the Notes section.
  • Group activities are cancelled through April 1st.
  • If you need essential groceries or medications picked up, please contact Jessie Velasquez at 704-553-3712 or email her.

Healthcare and Assisted Living Residents

  • At this time, meals, housekeeping and activities will occur on a normal schedule.
  • If a visitor would like to virtually visit with their loved one, please contact Jessica Bourque at 704-553-3812 email her.

Team Members

  • Entrance and screening will occur at the Main Entrance.
  • All meetings and events with outside guests should be cancelled through March 31st.

For More Information

 Please share this information with your friends and family. This web page is a key source of information and you may sign up to receive information as new updates are posted using the blue “SIGN UP FOR UPDATES” button. Please encourage your friends and family to visit our website for up-to-date information.

We all have a responsibility to support and protect each other. Please feel free to contact Angela Rigsbee with any questions or concerns at 704-553-1670 or via email.

Like so many of the easily transmissible diseases and viruses we prepare for every day in our communities, everyone can prepare by practicing everyday preventive actions now:

  • Avoid close contact with people who are sick.
  • Stay home when you are sick, except to get medical care.
  • Cover your coughs and sneezes with a tissue.
  • Clean frequently touched surfaces and objects daily (e.g., tables, countertops, light switches, doorknobs, and cabinet handles) using a regular household detergent and water.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Always wash your hands with soap and water if your hands are visibly dirty.
  • Get the flu vaccine if you have not already done so for this flu season.

This preparation will not only protect you, but the members of this community. We all have a responsibility to support and protect each other.

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